Shipping

We are currently giving all our UK customers free shipping.

European Economic Area, Norway and Switzerland	3–5 working days
Non-EU Europe	3-5 working days
Russian Federation (see below)	4-12 working days
USA and Canada	2-7 working days
Republic of Korea	4-7 working days
Australia	4-7 working days
Japan	4-7 working days
Rest of World	4-7 working days

Please do understand we are a very small business with a very small team but if there are going to be any delays with your parcel we will contact you instantly.

And always feel free to contact us at info@dallisonmercantile.com

* RUSSIA: Unfortunately orders going to Russia can take a little longer to process so please expect a delay of up to 5 working days before we dispatch your parcel.

Customers ordering from the Republic of South Korea will receive an FTA document with their parcel as standard, however please be aware that all orders requiring this document will take an additional working day to dispatch.

Currently we do not deliver to Indonesia, PO Boxes or BFPO addresses

VAT Discount

Customers ordering from outside the European Economic Area will not be charged the 20% VAT included in the price of nearly everything we sell. This discount is applied at the checkout once you have chosen which country your order is being delivered to.

To work out the price with the VAT discount applied, divide the displayed price by 1.2. This is slightly different to simply reducing the price by 20%.

Do you deliver to my country?

We deliver to all countries worldwide except Indonesia.

How long does delivery take?

International delivery times vary, Europe is generally 3–5 working days from date of despatch, Russian Federation and the rest of the world is generally 4–7 working days from despatch (subject to customs and duty procedures beyond our control).

How do I know if my order has been shipped?

You will receive a dispatch confirmation email to confirm your order has left Oi Polloi. This email will contain a link to the courier’s website so that you can track your parcel.

Can I track my parcel?

All orders shipped are trackable. We will email you tracking details as soon as the parcel has been collected.

Do I have to have my order delivered to my billing address?

We provide the option to ship orders made through our website to a different address from the one at which your card is registered. For security reasons we may contact you to verify your details before shipping to a different address. We reserve the right to ignore your requested shipping address and deliver your order to your billing address.

I have been contacted for further information for by country customs department?

Each country will have their own goods import procedures and these can vary across countries. for example, from our experience USA customs sometimes require further details about high value orders, such as manufacturer details or IRS numbers.

Why hasn’t my order arrived yet?

International shipments can occasionally take longer than expected. Goods can be held up in customs or there can be delays during the handover from one country to another. If you’re an international customer and your order hasn’t arrived after 7 working days from you receiving your despatch email then please contact info@dallisonmercantile and we will investigate for you.

Check first that you haven’t been left a card from the postal service.